Terms of Service

Effective Date: May 25, 2026

Welcome to Sona Speech Therapy. These Terms of Service (“Terms”) govern your use of our speech therapy services and website. By booking or receiving our services, you agree to be bound by these Terms.

1. Service Provider

Sona Speech Therapy
Sacha Allnatt, Registered Speech-Language Therapist
NZSTA Registration: 12789
Practice Address: 4 Normanby Street, Newtown, Wellington 6021, New Zealand
Phone: 021 169 3694
Email: sacha@sonaspeech.co.nz

2. Services Provided

2.1 Clinical Services

We provide professional speech therapy services for adults, including:

Voice disorder assessment and therapy
Clinical swallowing assessment and therapy (dysphagia)
Speech and language rehabilitation
Chronic cough management
Upper airway disorder treatment
Gender affirming voice therapy

2.2 Service Delivery Methods

In-Person Services: At our Wellington clinic
Telehealth Services: Via secure video conferencing for patients nationwide
Assessment and Follow-up: Both formats available as clinically appropriate

2.3 Professional Standards

All services are provided in accordance with:

New Zealand Speech-language Therapists’ Association (NZSTA) standards
Sacha abides by NZSTA Scope of Practice and Rules of Ethics
Sacha will adhere to the Health Information Privacy Code 1994

3. Appointments

Online booking available through Cal.com platform
24 hours notice requested for cancellations
Payment required at time of booking

4. Payment

4.1 Therapy sessions

Initial Assessment: $227 (Wellington) / $187 (Telehealth)
Follow-up Sessions: $177 (Wellington) / $147 (Telehealth)
Payment required at time of booking or service

4.2 Video courses

Our self-paced video courses are sold separately from therapy sessions. The current price is shown on each course page.

Payment is taken at the time of purchase through Stripe. We do not receive or store your card details.
Access is granted immediately after payment and does not expire.
Access is personal to the purchaser. See section 8.3.
Buying a course does not create a therapist and patient relationship, does not constitute an assessment, and does not entitle you to clinical advice about your own situation.

Refunds. There are no refunds for a change of mind once you have been given access to the course content. This does not limit your rights under the Consumer Guarantees Act 1993. If the course does not work, is not what was described, or is not fit for a purpose you told us about before buying, contact us and we will put it right or refund you.

5. Clinical Services

Services provided within scope of speech-language therapy practice
Not a substitute for medical care or emergency services
This is not an emergency service - contact your GP or emergency services (111) for urgent medical issues
Patients expected to provide accurate health information and follow treatment recommendations

6. Telehealth Services

6.1 Technology Requirements

Stable internet connection
Device with camera and microphone
Quiet, private environment
Current web browser or video app

6.2 Telehealth Limitations

Not suitable for all conditions or assessments
Technology failures may require rescheduling
In-person assessment may be recommended
Emergency situations require local medical attention

We adhere to the Aotearoa Allied Health Best Practice Guide for Telehealth 2020 and will consider whether a physical examination would add critical information before providing care.

By participating in telehealth services, you:

Consent to remote delivery of speech therapy
Understand technology limitations
Agree to use secure platforms only
Accept responsibility for your physical environment

7. Privacy and Confidentiality

7.1 Professional Confidentiality

Strict confidentiality maintained per professional standards
Information shared only with your consent or as legally required
Secure systems used for all communications and records

7.2 Record Keeping

Clinical records maintained per New Zealand standards
Reports provided to referring healthcare providers as appropriate
Access to your records available upon request

7.3 Third-Party Services

We use secure third-party platforms:

Cal.com for appointment scheduling and telehealth video sessions
Resend for secure transactional email of referral and contact form submissions
Vercel for website hosting
Vercel Web Analytics for anonymous, cookieless, consent-gated website analytics

8. Intellectual Property

8.1 Therapy Materials and Resources

All therapy materials, handouts, exercises, programs, and resources provided by Sona Speech Therapy remain our intellectual property. You may:

Use materials for your personal therapy purposes
Make copies for your own use during treatment

You may not:

Share materials with others outside your immediate family
Reproduce materials for commercial purposes
Distribute or sell any provided resources

8.2 Clinical Methods and Approaches

Our therapy techniques, assessment methods, and treatment protocols are proprietary and may not be replicated for commercial purposes without written consent.

8.3 Video Courses

When you buy a video course you are granted a personal, non-transferable licence to watch it for your own use. You may watch it on as many of your own devices as you like.

You may not:

Share your access, or the email address it is tied to, with anyone outside your immediate family
Download, record, screen-capture or re-upload the videos
Show the course to a group, a class, or a clinic caseload without written consent
Use the course, or any part of it, in your own teaching or commercial material

We may end access where a course is being shared or redistributed.

9. Limitation of Liability

9.1 Service Limitations

Speech therapy outcomes cannot be guaranteed
Individual results vary based on many factors
Treatment recommendations based on clinical judgment
Not liable for treatment decisions made by other providers

9.2 Technology Limitations

Not responsible for internet connectivity issues
Technical failures may require rescheduling
Patient responsible for suitable technology setup
Data transmission security cannot be absolutely guaranteed

9.3 Maximum Liability

Our total liability is limited to the amount paid for services in the preceding 12 months.

10. Professional Standards and Complaints

10.1 Professional Registration

Sacha Allnatt is registered with:

New Zealand Speech-language Therapists’ Association (NZSTA)

10.2 Complaint Process

Internal complaints: Contact practice directly
Professional complaints: NZSTA
Service quality issues addressed promptly and professionally

11. Terms Updates and Changes

11.1 Updates

Terms may be updated periodically
Changes posted on website with effective date
Continued use constitutes acceptance of updated terms

11.2 Service Changes

Services and fees subject to change with notice
Clinical protocols updated per professional standards
Technology platforms may change to improve service delivery

12. Governing Law

12.1 New Zealand Law

These Terms are governed by New Zealand law, including:

Privacy Act 2020
Health Information Privacy Code 2020
Consumer Guarantees Act 1993
Fair Trading Act 1986

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 where you are acquiring our services or courses as a consumer.

13. Contact Information

For questions about these Terms or our services:

Sona Speech Therapy
4 Normanby Street, Newtown, Wellington 6021
Phone: 021 169 3694
Email: sacha@sonaspeech.co.nz

Professional Registration Queries:
New Zealand Speech-language Therapists’ Association
Website: speechtherapy.org.nz

By booking or receiving our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last updated: September 9, 2026 (added sections 4.2 and 8.3 covering self-paced video courses)